Privacy policy

Last updated: September 18, 2026

This Privacy Policy explains how smartecco collects, uses, discloses, and protects personal information when a person visits smartecco.shop, makes a purchase, contacts us, or otherwise interacts with our online store.

Information we collect

Depending on the interaction, we may collect:

  • Contact and account information: name, email address, phone number, delivery address, billing address, and account credentials.
  • Order information: products viewed or purchased, order number, amounts, discounts, delivery status, returns, refunds, and customer-service communications.
  • Payment information: payment status, method type, billing details, and transaction identifiers. Payment-card data is handled by payment providers; smartecco does not intentionally store full card numbers or card security codes in ordinary customer-service records.
  • Device and usage information: IP address, browser, device identifiers, pages viewed, referring pages, approximate location, cookie identifiers, and interactions with the store and marketing.
  • Content submitted: messages, reviews, survey responses, photos, videos, and other information voluntarily provided.

How we collect information

We collect information directly from customers, automatically through cookies and similar technologies, and from service providers such as our commerce platform, payment processors, fraud-prevention providers, analytics providers, advertising partners, carriers, and customer-support tools.

How we use information

  • Provide the store, process payments, fulfill orders, arrange delivery, and manage returns, refunds, and warranties.
  • Communicate about orders, products, support requests, policy updates, and security.
  • Maintain accounts and remember preferences.
  • Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms.
  • Improve products, website performance, customer service, and business operations.
  • Measure advertising and send marketing where permitted. Customers can unsubscribe from promotional email using the link in the message.
  • Comply with law, tax, accounting, recordkeeping, and valid legal requests.

How we disclose information

We may disclose personal information to service providers that perform work for us, including the ecommerce platform, hosting, payment processing, order management, fraud prevention, analytics, advertising, communications, customer support, fulfillment, carriers, installers, warranty providers, and professional advisers. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with the person's direction or consent.

We do not sell customer contact information for money. Some privacy laws may define certain disclosures involving cookies, analytics, or targeted advertising as a "sale," "sharing," or targeted advertising even when no money changes hands. Where applicable, customers may opt out as described below.

Cookies, analytics, and advertising

We and our providers may use cookies, pixels, tags, local storage, and similar technologies to operate the cart and checkout, keep the site secure, remember preferences, understand site use, measure campaigns, and show relevant advertising. Browser settings can block some technologies, but essential store functions may not work correctly. Where required, we provide consent or preference choices. We also honor applicable browser-based opt-out preference signals, such as Global Privacy Control, when legally required and technically recognized.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described here, including providing services, maintaining transaction and warranty records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal, tax, accounting, and compliance obligations. Retention periods vary by record type and legal requirement.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system can be guaranteed completely secure. Customers should protect passwords and contact us if they suspect unauthorized use.

Your privacy choices and rights

Depending on where the customer lives, applicable law may provide rights to request access to, correction of, deletion of, or a copy of personal information; to opt out of certain sale, sharing, or targeted advertising; to limit certain uses of sensitive information; and to appeal a denied request. We will not unlawfully discriminate against a person for exercising a privacy right.

To submit a request, email support@smartecco.shop with the subject "Privacy Request" or call +1 (813) 465-5901. We may need to verify identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

Children's privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided personal information should contact us.

Third-party links

The store may link to websites or services that smartecco does not control. Their privacy practices are governed by their own notices, and customers should review them.

Changes to this policy

We may update this policy to reflect changes in practices, technology, or legal requirements. We will post the revised policy on this page and update the date above.

Contact

smartecco
116 Olanta Hwy
Effingham, SC 29541
United States
Email: support@smartecco.shop
Phone: +1 (813) 465-5901