Order Cancellation and Changes Policy

Last updated: September 18, 2026

Contact us as soon as possible if an order needs to be canceled or changed. We will try to help, but fulfillment can begin quickly.

Canceling an order

An order can be canceled only if our team receives the request and can stop the order before it is fulfilled or handed to a carrier. A cancellation request is not confirmed until smartecco sends written confirmation. If the order has already shipped, it cannot be canceled and the Return and Refund Policy applies after delivery.

Changing an order

Before fulfillment, we may be able to correct a delivery address, remove an item, or help cancel the order so a new order can be placed. We cannot guarantee product substitutions, quantity changes, price adjustments, or address changes after processing begins. We cannot redirect a shipment after dispatch unless the carrier offers that service.

How to request a cancellation or change

Email support@smartecco.shop and include the order number, customer name, email address used at checkout, and the exact change requested. You may also call +1 (813) 465-5901.

Cancellation by smartecco

We may cancel all or part of an order if a product is unavailable, pricing or product information contains a material error, payment cannot be authorized, the delivery address cannot be serviced, order verification is not completed, or we reasonably suspect fraud or unauthorized activity. If we cancel after payment was collected, we will refund the canceled amount to the original payment method and notify the customer.

Refund timing for canceled orders

Approved cancellation refunds are issued to the original payment method within 10 business days. The payment provider or financial institution may take additional time to post the credit. A pending authorization may disappear rather than appear as a separate refund.

Contact

smartecco
116 Olanta Hwy
Effingham, SC 29541
United States
Email: support@smartecco.shop
Phone: +1 (813) 465-5901