Shipping Policy

Last updated: September 18, 2026

This Shipping Policy explains where we ship, what shipping costs, and when customers can expect an order.

Shipping area

smartecco currently ships to valid deliverable addresses in the United States. An order can be completed only when our checkout and carrier can service the delivery address. We do not offer international shipping at this time.

Shipping cost

Standard shipping is free on all U.S. orders. We do not add a standard-shipping charge at checkout. Applicable sales tax, if any, is calculated and shown before the order is submitted.

Processing and delivery estimates

  • Order processing: 1–2 business days.
  • Estimated transit after dispatch: 5–8 business days.
  • Total estimated delivery time: 6–10 business days from the order date.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery dates are estimates rather than guarantees. Severe weather, carrier disruptions, high-volume periods, remote delivery locations, address problems, and events outside our reasonable control can cause delays.

Order confirmation and tracking

After checkout, we send an order confirmation to the email address provided. When the order ships, we send a shipment confirmation with tracking information when available. Tracking can take up to 48 hours after dispatch to begin showing carrier scans.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We will try to help before fulfillment, but we cannot guarantee changes after an order enters processing or ships. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility when permitted by law.

Split shipments and large items

An order containing multiple products may arrive in separate packages without an additional shipping charge. Some large appliances or oversized products may travel by freight carrier. When required, the carrier may contact the customer to arrange a delivery appointment. Product-specific delivery conditions shown on the product page or during checkout also apply.

Delivery inspection, damage, and missing packages

Inspect the package as soon as practical. If a package or item arrives damaged, incorrect, or incomplete, keep the item and all packaging and contact us promptly with the order number and photos. If tracking says delivered but the package is missing, check the delivery area, household members, neighbors, and carrier notice, then contact the carrier and smartecco. We will review the shipment and assist with the next appropriate step.

Questions

smartecco
116 Olanta Hwy
Effingham, SC 29541
United States
Email: support@smartecco.shop
Phone: +1 (813) 465-5901