Warranty Policy

Last updated: September 18, 2026

This Warranty Policy explains the difference between smartecco's 30-day return support and any longer manufacturer or product warranty.

First 30 days after delivery

If an eligible product arrives damaged, defective, or incorrect, submit a request within 30 calendar days of the carrier's recorded delivery date under our Return and Refund Policy. Depending on the circumstances and availability, the remedy may be a replacement, repair, or refund.

Manufacturer and product warranties

Warranty coverage after the 30-day return window varies by product and manufacturer. Any specific warranty length, provider, registration requirement, parts coverage, labor coverage, or service process applies only when it is stated on the product page, product packaging, warranty card, or manufacturer's official documentation. smartecco does not extend, replace, or create a manufacturer warranty unless we explicitly state a separate written smartecco warranty for that product.

How to request warranty help

Email support@smartecco.shop with the order number, product name, model and serial number, a description of the problem, when it began, and photos or video if useful. Keep the receipt, packaging, manuals, warranty card, accessories, and serial labels. We will confirm whether the issue is handled by smartecco, the manufacturer, or an authorized service provider and provide available next steps.

Typical exclusions

Unless the applicable written warranty states otherwise, warranty coverage generally does not include:

  • Accidental damage, misuse, abuse, neglect, cosmetic wear, or normal wear and tear.
  • Improper installation, incorrect voltage, unsuitable electrical supply, or failure to follow instructions.
  • Unauthorized modification, disassembly, repair, or replacement parts.
  • Consumable parts, filters, batteries, or accessories unless a defect is covered by the applicable warranty.
  • Damage caused by power surges, water, fire, pests, extreme conditions, or other external events.
  • A removed, altered, or unreadable model or serial number.

Installation and safety

Follow the manufacturer's instructions and all applicable electrical, plumbing, ventilation, building, and safety requirements. Use a qualified professional when the product or local rules require professional installation. Stop using a product and disconnect it safely if it shows signs of overheating, smoke, exposed wiring, electrical arcing, leaking, or another immediate hazard.

Legal rights

This policy does not limit any warranty or consumer right that cannot be excluded under applicable law.

Contact

smartecco
116 Olanta Hwy
Effingham, SC 29541
United States
Email: support@smartecco.shop
Phone: +1 (813) 465-5901